User Experience Researcher Intern at Trend Micro
Disclaimer: Project description will be limited due to confidentiality agreement.
Trend Micro is an internet security company that advocates for cloud-syncing platforms and anti-virus products. Key deliverables include end-to-end script drafting and testing for the user experience of the Consumer and Small-Business product of Titanium 5.0. Other major projects include performing comparative analyses of cloud-sync competitors. Survey analyses were also performed looking at exclusively at Worry Free Business Service product and service analysis.
Key deliverables include end-to-end script drafting and testing for the user experience of the Consumer and Small-Business product of Titanium 5.0. I have also looked at other microproducts such as Safe Sync, which is a cloud-based syncing service. I have also examined Japan based products of Virus Buster 2012. Moreover, I have been assigned to minor projects such as ID Safe, which is a new product that is looking at mass password management. Furthermore, some of the research I have done for background research includes researching on how children uses the computer and the potential ways they can use the new product, Online Guardian, which is a children protection internet software. Comparative analyses of cloud-sync competitors were also examined in detail. Survey analysis was also performed looking at exclusively at product services. Moreover, new techniques on card-sorting and usability testing on children were researched to be delivered to the bigger Human Interface Engineering team to explore alternative research methods.
I learned how to work with different key stakeholders and to deliver user experience research accordingly along with project milestones. Evaluative UX techniques have been explored, which included end-to-end testing, usability testing, expert review, and product review. However, I had also learned how to implement generative techniques for pre-launch and pre-design of software products. These include investigating different mobile competitors and by generating expert reviews and comparative analysis for cloud-sync platforms. I will also be looking at new user experience techniques and topics that the company is interested in. These include researching topics on experience sampling, usability testing on children and card-sorting methods. Through these exercises, I have learned how to work with dynamic group of people with different strengths and skill sets. Moreover, I have gained insight to software design and its distinct work culture.